raichu pokemon card 2016 011/032 CP3 1st Edition Japanese Card [Rank A+] – Madgems Common Card Type RAICHU Holo Rare POKEMON 2016

And trust me, this is far from the only one

Pokemon Chinese Gem Pack card list & price guide

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All you have to do is play the game within the next month the promo runs until April 27 and open five booster packs using pack stamina or hourglasses

Perhaps a box was bent or missed some items, and the customer is unhappy and demands a refund or replacement